This seminar aims to give people the skills to handle people effectively on the telephone.
LEARN HOW TO:
support the image of the organization
build confidence and improve attitude
deal with calls assertively
improve customer and caller relationships
OBJECTIVES
The seminar enables participants to:
build their confidence and create positive impressions
communicate by asking good questions and listening actively
note-take accurately and summarise efficiently
inform clearly and directly
handle complaints and difficult callers
plan and make out-going calls efficiently
TARGET GROUP
All those who have to communicate with the telephone. This seminar is specifically designed for those who have great difficulties finding two or three days for a training session.
