• inform others clearly, sell ideas and get decisions made
• make positive impressions and establish confidence and respect in the team
• apply assertive behaviour and be pro-active
• lay the basis for cooperation, good relationships and respect

• build relationships
• be assertive
• be action and decision orientated
• be a team player

• an environment of trust and confidence
• assertive behaviour
• respect
• good relationships

Establish Respect

• make good impressions and build professional relationships
• be pro-active and assertive
• manage time efficiently and respect the priorities of others
• organize and plan efficiently

Be Objective

• understand the perception of other individuals and groups
• relate an argument, problem or an issue to the other’s point of view
• be less self-orientated
• be aware of the motivation and personal needs of others

Be Assertive

• deal with conflict and negotiate compromise
• make decisions
• respect rights
• be firm but fair

Be Team Orientated

• establish an environment of respect
• be available and communicate openly
• recognize positive attitudes
• set goals with those concerned
• recognize and reward achievement and ability