| Assertiveness - The Basis of Leadership |
| |
| |
| MANAGE BEHAVIOUR – YOUR OWN AND THE RESPONSES OF OTHERS |
| |
| |
| LEARN HOW TO: |
- build good relationships
- establish yourself in different roles
- deal with conflict and be respected
- solve problems and get decisions made
|
| AIM TO: |
- be firm but fair
- stand for your rights and respect the rights of others
- deal with conflict and reduce aggression in others
- get decisions made and establish a good professional reputation
|
| ESTABLISH: |
- confidence
- pro-active behaviour
- initiative
- results
|
| |
| OBJECTIVES |
| |
| The seminar enables participants to: |
| |
| Lead |
- establish themselves in leadership roles
- become more objective and self-disciplined
- deal firmly but fairly with aggression and submission in others
- develop a pro-active attitude
|
| Communicate |
- question, listen and summarise actively
- speak clearly and without hesitation
- make good impressions
- establish themselves with others
|
| Gain Cooperation |
- understand the long and short-term effects of aggression, submission and assertiveness
- recognise the rights of others and stand for their own rights
- show respect to others and earn it for themselves
- manage positively the perception of others
- deal creatively and directly with issues
- establish cooperation and compromise
|
| Achieve results |
- be clear about what is wanted and negotiate with initiative
- establish solutions, decisions and action
- deal with issues promptly
- be better leaders, team members and colleagues
|
| |
|
